Ron Jackson Insurance Agency Reviews, Rate, Services, Address

I’ve been with Ron Jackson for about 3 years and they always find me the best rates! Also today I had an issue but my regular lady is on vacation, but Adrianna was able to find my already made policy quote and sent it out to me. Was able to get me insured and ready for the road in less than 30 minutes, absolute life saver!!

They are good until you use the service to fix your car. Used them twice within 6 months for two hit and runs while I was parked (perfectly) and insurance went up $100 (roughly 50% higher) a month. Even though I had proof via security cam on those of those two incidents that I was parked perfectly and was hit. Doesn’t matter apparently if you can’t prosecute anyone; license plate of the person that hit me wasn’t clear. Stupid. Happy customer for a few years until I was screwed over. Plus I paid extra every month for health insurance reasons even though the state of MI has a document to cover that. Why you have to show a document the state provides to get rid of the “health” coverage is beyond me. Doesn’t seem legal but I guess it is.

Allstate hasn’t done that to me. I’d look into them instead. FYI. Worse thing they do is send too many emails.

I would highly recommend working with Ron Jackson Insurance. Ben Thomas was incredibly responsive and helpful in getting us quotes and options to meet our insurance needs.

The entire staff at RJI are a pleasure to work with. The team does an amazing job at explaining our insurance options and cost. I have never received such a level of service from an insurance agency. We use them both personally and for our business. I highly recommend Ron Jackson Insurance Agency!

I have been using Ron Jackson for insurance for the last couple years and never had a problem. I usually email them because that’s the most convenient for me. My husband and I have all of our policies through them – 3 vehicles, home owners, AND commercial insurance for our business. Their service was good and I appreciated the convenience of emailing for questions and changes.
That changed when a week ago we sold our motorcycle and I noticed that the agent that helped us with the policy on our bike put full coverage on instead of PLPD like I specifically asked (I had email record of this request that I sent to her as proof). She told me that the insurance company she got our policy thru did not allow this, and instead of telling me or changing policy holders, she just put full coverage on it, which of course we have been paying for. I didn’t even think to check our policy to see what the details were because I trusted our request would be honored. Once I brought this huge mistake to her attention, she did NOT even apologize for her error (instead said it was just miscommunication even though I was VERY clear with what I wanted) and acted like she had no idea that full coverage was placed on our vehicle, instead stating it was the cheapest coverage she could find. I demanded a refund for the premium overpayment, which was going to take some time to calculate. NEXT I asked for insurance to be placed on the new bike we got a week ago as a replacement and the same agent refused to put coverage on it until the insurance coverage issue from the old bike was fixed AND we had the title in our name – what?? (I have attached screenshots of the emails with her saying these things.) In the past I have placed insurance on vehicles the same minute I bought them, days before doing the title work! Now she’s telling me I can’t have insurance on a vehicle unless it’s titled in my name?? And I have to wait until the issue SHE caused gets resolved before putting insurance on our new motorcycle?? Not to mention the state of Michigan will NOT retitle a vehicle unless you can provide proof of insurance!! What a joke!!