Brett Veasey – State Farm Insurance Agent Reviews, Rate, Services, Address

I have been with this State Farm agency all my life and I will never change. They are helpful, caring, informative, and always willing to go the extra mile to make sure I am happy with their service. When I had my house and car claims in the past, they stepped in and made sure everything was fixed and that I was satisfied with the repairs. Even took over when the other persons insurance company was unresponsive after my car was hit.
Kaiya was especially helpful when adding another car to my policy! I definitely have received top quality service!

Dear,

Please call me as soon as possible. It’s big story need to discuss and fix the

I hope this message finds you well. My name is Pranay, and I would like to bring to your attention a significant issue regarding the insurance coverage for a 2015 Toyota Corolla, which I purchased from my friend, Anil. I am seeking your assistance in resolving this matter, which has resulted from a series of miscommunications and administrative errors. Here is a detailed account of the events:

Purchase and Insurance Request (July 2nd):

On July 2nd, I purchased a 2015 Toyota Corolla from my friend Anil.
I contacted the State Farm agent on the same day to request car insurance for the Toyota Corolla.
I requested to be added to Anil’s existing policy, as he was my friend and we agreed on this arrangement.
The agent added me to Anil’s policy and issued a new insurance card showing both my name and Anil’s name.
Request to Remove Anil from the Policy (July 2nd):

Later that same day, I called the agent again and requested the removal of Anil’s name from the policy.
The agent informed me that it would take a few weeks to process the removal but assured me that I had insurance coverage in the meantime.
Anil’s New Car and Insurance (July 29th):

On July 29th, Anil purchased a new car and requested insurance for his new vehicle from the same agent.
The agent issued a new insurance card for Anil’s new car, but Anil noticed that my name was still on the policy.
Upon further inquiry, it was discovered that the agent had mistakenly removed the Toyota Corolla from the policy and added Anil’s new car, a Hyundai Civic, under the existing policy with both our names.
Accident and Claim Issue:

I was involved in an accident while driving the Toyota Corolla.
When I raised a claim, the insurance team processed it under Anil’s name since the Toyota Corolla was still associated with his name in the system.
Upon contacting the insurance team, they informed me that the Toyota Corolla did not have valid insurance coverage at the time of the accident due to the previous administrative error.
Visit to State Farm Office (July 5th):

I visited your office on July 5th at 4 PM to explain the situation and clarify the misunderstandings.
The office staff acknowledged the miscommunication and administrative errors, recognizing that neither Anil nor I were aware of the Toyota Corolla’s lack of coverage.
As a result, I was charged $670 for two months of insurance coverage (effective from July 5th to September 5th) and issued a new policy.
Current Situation and Request for Resolution:

Despite the new policy, the claims team has not accepted my claim, citing the lack of insurance coverage for the Toyota Corolla at the time of the accident.
Additionally, Anil’s new car insurance still incorrectly lists both our names.
Given these circumstances, I respectfully request your immediate intervention to address the following points:

Ensure that the claim for the accident involving the Toyota Corolla is processed correctly, acknowledging the administrative errors and miscommunication.

I’ve been with State Farm for years. I recently started doing business with the Marietta location and I must say Kaiya is exceptional! It never feels like just business whenever I talk to her I truly feel she has mine and my family’s best interest at heart when it comes to saving money thanks again Kaiya.

Seven months ago my daughter was in a car accident that totaled my car. I had been working with State Farm Auto Claims and had provided all information to them. Six MONTHS after her accident was the first time Brett’s office reached out to me regarding said accident. I received an email from his office manager, Kaiya, on March 15th and responded on March 19th when I seen the email. Shortly after I received a letter from State Farm stating they would not be renewing our auto policy (I have been with State Farm for 23 years) due to not getting the information needed for underwriting. (The information I had provided to Brett’s office) Since the letter was dated March 21st this leads me to believe that Kaiya should have requested the necessary information previously but didn’t. On March 27th (day I received letter) I reached out to Kaiya, she reassured me that everything would be taken care of and that I would not have to worry about my coverage.

Today, April 10th, I had not received any communication regarding said issue after asking for confirmation that this was all taken care of. I tried reaching out to corporate but was rerouted to Brett’s office. I decided on calling a different agents office and they were able to contact someone to see if the matter had been taken care of. This office was informed that Brett’s office had not corresponded with them since February and that it was for a completely different thing.

After several other issues and then this HUGE fail, I decided to switch my agent and try to contact Brett directly to let him know of the situation. Upon speaking to his office I was informed that he does not work in the office *which I was already aware of* and that they would get in contact with him and someone would get back to me. Shortly after I received a call back from Kaiya. She told me that I would not be able to speak to Brett but that she could help me. I nicely told her that my issue was with her and that I wanted to speak directly to Brett. She again made it very clear that I would not be able to speak to him directly as she is the office manager and would handle any issues I may have.

I let her know I would be filing a formal complaint with corporate (which I did today) and that I was switching agents. Her response was “that’s your right as a consumer, there’s a State Farm on every corner”.

I find it very unprofessional that as my agent I am unable to speak with Brett directly, especially when the issue is with his office staff. As a business owner, I would want to help my customers in any manner possible and be available to make sure my staff was working in a mannerly time (since these issues are time restricted).

Kaiya is always very courteous and respectful towards me and always lends a helping hand. Always makes time for me and answers all my questions even if I walk in at random times without appointments in advance. She does her best to help me get the best possible rates and is my go to agent in office. Keep up the great work truly a excellent addition to the State Farm Marietta group