Divide Insurance Agency Reviews, Rate, Services, Address
About Divide Insurance Agency
Divide Insurance Agency is a customer-focused insurance provider dedicated to delivering tailored coverage solutions for individuals and businesses. Located in a vibrant community, the agency prides itself on its personalized service, ensuring that each client receives the attention and support they deserve. With a wide range of insurance products, including auto, home, life, and commercial insurance, Divide Insurance Agency takes the time to understand the unique needs of its clients, offering expert guidance and advice.
The agency’s knowledgeable team is committed to helping clients navigate the complexities of insurance, making the process seamless and straightforward. Utilizing innovative technology and industry insights, Divide Insurance Agency strives to provide competitive pricing and comprehensive coverage options. By fostering strong relationships and a reputation for integrity, the agency has built a loyal client base. Ultimately, Divide Insurance Agency’s mission is to protect what matters most to its clients, ensuring peace of mind in an ever-changing world.
Address: 10235 Fair Oaks Blvd, Fair Oaks, CA 95628, United States
Website: https://www.divideinsurance.com/
Call: (916) 961-0553, +1 916-961-0553
Rating: 4
Total Customer Rating: 4
Open Hours:
Divide Insurance Agency Customer Reviews:
As time went by, the agent we primarily dealt with seemed incredibly annoyed when the government agencies we worked with asked for changes of address, additional certifications, etc. – to the point of ignoring communication, sending us the same (incorrect) forms over and over, refusing to call or respond to emails, etc.
Now, please understand; I and my government partners were not being capricious in presenting these changes. I was as unhappy as the agent was with the additional time burden, but these were alterations required by city, county, and state government agencies, law, and regulation – without which the charity events I produced could not occur. I doubt she expected her client to cease business simply because it annoyed her, or perhaps she was just unhappy with the charities we were raising money for. Perhaps she did. I’m not sure, and I won’t speculate as to her motivation.
The final straw came when the agent forwarded (“accidentally,” but more likely purposively passive-aggressively) an entire email thread between herself and the insurer itself, in which she told the insurer how much the client (my company) irritated and annoyed her, how happy that she wasn’t going to allow us to renew with her, etc.; this damaged our reputation and was certainly legally actionable, but I’m chalking it up to utter incompetence rather than malicious intent to damage my business and reputation with the insurer itself, who has told me they value our business and want to keep my company as a client.
I already forwarded that email thread to the State Department of Insurance, as I couldn’t believe that a professional insurance broker could possibly behave that way. I was an utterly astounding experience, and by far the worst customer service I have ever had the misfortune of being party to.
Divide Insurance Agency Images:
