AAA Citrus Heights Branch Reviews, Rate, Services, Address

They helped replace and program my wife’s 12v battery in her VW Atlas. I called around other places, but AAA was the closest, had as low of a price as anywhere, and Robert was honest and transparent. Highly recommend this location!

The staff is awesome. The price of the membership is about the same as 1 tow, lock out service,or jumpstart. We use the DMV service, and that beats going to DMV or the price of other dmv service companies

Megan at DMV Service desk deserves 10 stars! Keep her happy…she is a shining star and offers great customer service.

NO DMV SERVICES! We pay big membership fees and AAA randomly chooses if they offer us DMV services. We made a special trip and the no longer offer the DMV service we came for. You want specifics = simple you are unable to offer the DMV services that I am paying you for with my membership fees. So puts into question why should I continue to pay AAA when I can get the services elsewhere for cheaper.

As a loyal AAA customer for many years, I have always relied on their services for roadside assistance, home security, auto and rental insurance. However, my recent experience with filing a claim for my vandalized vehicle has left me feeling frustrated and dissatisfied with the handling of my claim.

After my vehicle was vandalized on June 9, I promptly filed a claim and was assigned to Susan. Initially, Susan suggested repair locations near my address. However, upon researching these locations, I found nothing but negative reviews and feedback. I expressed my concerns to Susan and requested that my car be repaired at a Hyundai dealership. Despite being entitled to up to 100 miles of roadside assistance, I had to plead with Susan to allow the mileage to the dealership, as it was 50 miles away from my home.

On June 19, my vehicle was picked up, and Dublin Hyundai informed me that estimates would be provided by June 20. However, the process hit a roadblock when Marcos, from the dealership, informed me that the information had been sent to my adjuster, Susan, but she needed additional pictures. Susan then struggled to get in contact with the dealership, prompting me to intervene and facilitate communication between them.

Subsequently, Susan assured me that everything was set for the repairs to commence. However, to my dismay, on July 1, Marcos informed me that the documentation sent to Susan hadn’t been cleared, resulting in no progress on the repairs. Efforts to contact Susan were in vain, and I was only informed by Enterprise that my rental vehicle needed to be returned due to the policy’s 30-day limit.

Upon further communication with Susan, she claimed that the documentation was still under review by AAA Claims and that they had not received a photo of the damages, despite me having uploaded two videos and a photo previously. Susan’s response regarding the timeline of my rental and the lack of progress on my vehicle repairs left me feeling helpless and dismayed. She failed to provide me with any updates or resolutions to the situation, even after our last conversation on June 20.

Feeling utterly upset and abandoned by the lack of progress and communication, I attempted to escalate the matter by contacting a supervisor, only to be met with silence and no outreach for resolution.

My frustrations stem from the lack of adequate resolution and the absence of supervisory knowledge to help resolve my concerns. My policy, despite its comprehensive nature, has seemingly failed to protect me when I needed it the most. The encounter has made me question the value of my investment in AAA insurance.

Furthermore, I was disheartened to discover that even with expansive coverage, AAA found ways to deny me the full benefits of my policy. This lack of transparency and fairness is inexcusable and has compelled me to reevaluate my future with AAA. Once my current contract expires, I will be exploring alternative insurance providers.

I want to caution others who may be considering AAA for their insurance needs. Based on my experience, I cannot in good conscience recommend AAA as a reliable insurance provider. The subpar service and the lack of genuine concern for my well-being during this difficult time have been truly disheartening. I strongly advise anyone in the market for insurance to carefully consider these words before making a decision.

In conclusion, the disheartening experience I have had with AAA has prompted me to reevaluate my trust and loyalty to the company. Despite my years of membership, I am left feeling unsupported and undervalued. It is my hope that by sharing my story, others can make more informed decisions when it comes to their insurance provider. I sincerely hope that AAA can address these issues and strive to provide a higher standard of service in the future.