Esurance Reviews, Rate, Services, Address
About Esurance
Esurance is an online insurance company that specializes in providing affordable car insurance and other insurance products to consumers in the United States. Founded in 1999, Esurance operates primarily through a digital platform, allowing customers to easily compare rates, manage policies, and file claims online or via mobile apps. The company is known for its user-friendly interface and innovative approach to insurance, including a range of customizable coverage options tailored to individual needs.
Esurance promotes the idea of empowering customers with technology, enabling them to make informed decisions about their insurance needs. With a focus on transparency, the company provides comprehensive resources that help insurance seekers understand their options and benefits.
In addition to auto insurance, Esurance also offers homeowners, renters, and motorcycle insurance, making it a versatile choice for various coverage requirements. As part of the Allstate Corporation since 2011, Esurance continues to expand its footprint in the evolving insurance landscape.
Address: Tuscaloosa, AL 35401, United States
Website: http://www.esurance.com/
Call: (205) 409-2139, +1 205-409-2139
Rating: 1.6
Total Customer Rating: 11
Open Hours:
Esurance Customer Reviews:
Geoff Parnell
Horrible car insurance company to the point it is a scam and their employees are paid crooks. Their insured driver hit my car from behind. Police report lists the damages and the insured and I have the same collaborating statements where he hit me from behind and it was his fault. Esurance has been non-responsive and ignoring voice messages and emails. They finally answered the phone and explained they were denying the claim because their driver wouldn’t have hit me if I didn’t slow down while going through the intersection. My only recourse is to sue the driver in small claims court and file complaints with the BBB, the SCC, and the Bureau of Insurance which I am doing.
1
Shane Gollahon
Insurance company in name only. I filed a claim after years of loyalty as a customer and despite the third-party inspector, Esurance sent out telling me the roof should be replaced they tried their hardest to avoid paying for the replacement. Then after MONTHS of dodging my calls and emails they finally agreed to approve a new roof. However, because they snuck a convenient loophole into my policy (this was done arbitrarily without my consent, I was notified via mail and to my own discredit I neglected to call and change it as the notification was couched in legal ease and insurance jargon so I had little understanding of what a Roof Surface Endorsement actually meant) they got away with only paying for 37% of my roof replacement, minus my deductible of course. Ultimately, Esurance paid about 10 percent of the actual cost. I’ll be taking my home, brand new roof and all to another insurance company and I’ll continue to use social media as often as possible to discourage any potential customers from using this company.
1
Ted Dennis
I switched to esurance because we were moving to a state my current carrier was not available in. As it turned out, the rates were excessively high when I compared to other carriers in the state. I switched to Progressive and instantly saved $100+ per month. Esurance was “kind” enough to charge me an extra $65 for cancelling my policy before my initial term was completed.
I’m not surprised that a company that routinely overcharges would take every chance it can get to chisel just a little more money out of your pocket. Not recommended.
1
Alexander Breijak
DO NOT USE THIS COMPANY! I was on vacation out of state and three black bears ripped my car to shreds. I called, filed a claim, and they towed the car. No one in the area had any rentals, so I had to drive a 10foot Uhaul truck 5 hours back home. Despite calling, leaving voicemails, and emails, I did not hear a peep from anyone for ELEVEN DAYS! When they finally did decide to reach out to me, it was to tell me that they hadn’t even sent anyone to look at the car yet, and that whenever they finally got someone to appraise the car it would be another 2-3 weeks before I saw any kind of turn around on dispersal of funds. When I was offered rental car insurance I assumed a reasonable time to process these claims, not an entire month of waiting with no communication. No attempt has been made to help me, or even pick up my phone call, or to offer me any kind of help in a temporary mode of transportation while they can figure out their issues.
Please save your automated response about giving out my claim number so you can “help” me. I’ve tried to contact my claims officer Shelley Weyand, the District Manager Nicole Starcher, and the Regional Manager Jared Kalinowski, and have received mostly voicemails with no return call. If it was at all funny, I would call your customer service a joke. As it is, this is costing me hundreds of dollars every passing day and nobody from your company can give me any kind of assurance other than “our company is merging so we’re having trouble training people”, or “there are no agents in the area so we have to find subcontractors”.
Stop passing along the problems of your company onto the customer, or at least offer some kind of relief for people who rely on you to take care of them. If it were possible to leave zero stars, I would.
1
virgil yancey
This is just that time for 🌟star reviews .They don’t deserve one star cause I canceled their insurance, it’s very expensive for me and I don’t have anything on my record.🤔They also tried charging me $37. I sent them an email, asking them. What Is this charge for?I don’t get it.Their part of Allstate, so go figure, no wonder they’re so expensive🤔
1
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