Progressive Insurance – Claims Office Reviews, Rate, Services, Address
About Progressive Insurance – Claims Office
Progressive Insurance’s Claims Office is dedicated to providing efficient and responsive service for policyholders navigating the claims process. Renowned for its commitment to customer satisfaction, the office offers a streamlined experience that helps clients understand their coverage and the steps necessary to file a claim seamlessly. With a team of knowledgeable representatives, Progressive ensures that claims are handled swiftly and transparently, minimizing stress during challenging times.
The office utilizes advanced technology to facilitate quick assessments and communication, allowing customers to track the status of their claims easily. Progressive’s focus on innovation also extends to providing resources and tools that empower clients to make informed decisions regarding their insurance needs. Overall, the Claims Office exemplifies Progressive’s mission of offering reliable support and peace of mind, ensuring that customers receive the assistance they need to recover and move forward after an incident.
Address: 6475 Technology Ave Ste H, Kalamazoo, MI 49009, United States
Website: https://www.progressive.com/claims/?utm_source=G&utm_medium=local&utm_campaign=progressivedirectclaimcenters
Call: (800) 776-4737, +1 800-776-4737
Rating: 3.1
Total Customer Rating: 65
Open Hours:
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Progressive Insurance – Claims Office Customer Reviews:
Xavier Root
If I could give them a -3 star I would. I have been with progressive since 2020. Over the last 4+ years my rates have done nothing but gone up. My insurance was around 180$ when i started with them. Now they’re trying to make me pay 300$ a month! I wouldn’t recommend them to my worst enemy. I have looked around other insurance companies. They are all giving me quotes for well under 150$ a month.
1
Stephen Miller
This review is not based on this facility but on the company as a whole. I’ve been with progressive for over 15+yrs “Emerald status” and you’d think they’d give you the best rate. Today I found out I could have been saving $25 dollars per month based on mileage. How, after numerous calls asking how to lower my bill was this over looked! 😡 very upset and feel taken advantage of! You’d think they’d apologize or try and make things right?? Ha!!! Dream on! Would recommend checking out liberty mutual as they had better rates.
1
You Are Loved
You just lost two customers. You all wouldn’t allow me to change my rates when you placed my policy at the highest amounts and told me you could lower them by half. Charging people almost $500/month. Ridiculous! Found the a new insurance company that charges less than half with just as good of a policy. Shame on you all for basically robbing people! I really liked Flo too..I thought we were cool.
1
Michele Woodward
The building is in a very easy to find location off a main road. I went in to sign over my title after a total loss & the process couldn’t have been more simple. The front desk is where the entire encounter takes place (I was expecting to be taken back to a cubical for some reason), so don’t get comfortable. If you bring the correct documents the appointment is less than 10 minutes!
5
Erika Larsen
My car was totaled on Sunday. I had a rental car by Monday. Albert Chatman handled everything for me and made sure he answered all of my questions in-depth (and I had a lot of questions). He was patient with me and made sure he kept me informed throughout the entire process. It is currently Wednesday and I will be able to start searching for a new car next week. Thank you to the progressive team. You have done a great job at handling my claim and I am thankful I switched.
5
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