The Hanover Insurance Group, Inc. Reviews, Rate, Services, Address
About The Hanover Insurance Group, Inc.
The Hanover Insurance Group, Inc. is a prominent property and casualty insurance company based in Worcester, Massachusetts. Founded in 1852, it has established a robust reputation for delivering reliable insurance solutions to individuals, families, and businesses. The Hanover offers a wide range of products, including personal and commercial insurance, as well as specialized coverages tailored for specific industries. With a commitment to customer service and risk management, the company emphasizes partnerships with independent agents to provide personalized support and expert advice. Notable for its innovative solutions, The Hanover continually adapts to changing market needs while focusing on operational excellence and sustainability. The company’s strong financial stability and robust claims handling have earned it high ratings from credit agencies, ensuring peace of mind for its clients. As The Hanover continues to grow, it remains dedicated to protecting what matters most to its customers through comprehensive and customized insurance products.
Address: 440 Lincoln St, Worcester, MA 01653, United States
Website: http://www.hanover.com/
Call: (800) 922-8427, +1 800-922-8427
Rating: 4
Total Customer Rating: 255
Open Hours:
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
The Hanover Insurance Group, Inc. Customer Reviews:
kofyfrimpong
Terrible roadside assistance I’ve ever had to deal with. They don’t just care. Spoke with 4 different so called agents when I needed to have my vehicle towed due to mechanical issues. One of them even kept me ‘brief hold’ for over half an hour and didn’t even apologize when he came back on the line. Insurance claim is relatively good but for their roadside assistance very terrible. When they eventually got an answer for me they asked me to wait for 4 hours for the towing services to show up.
1
Terry Bennett
A tree fell on our house and I called the 24 hour line. By 8:30 the following morning the adjuster called and by 10:30 the tree service he recommended was working on the removal. Everything was easy and I could not have asked for better service. The only thing I have had to pay was the deductible.
5
Mali G
My car was in a Hit & Run. It was in pristine condition prior to the hit and run and I had only had it for 6 months prior. I have a clean driving record and am meticulous with my car. Hanover tried to deny paying my claim in full suggesting that the damage done to my car occurred by two separate accidents. I had 2 appraisers come out and give me the same feedback, 2 accidents. I brought it to a body shop of MY choice and they agreed with me and said it was consistent with one accident. It then took a month of hours on the phone, working with my insurance broker, and calling leadership for them to pay my claim in full. They ignored multiple emails, I got two different adjusters (both did not communicate) and told there was nothing they could do multiple times. I would not recommend Hanover to anyone.
1
Sturbridge Auto Sales LLC
Do not know anything about salvage rebuilt vehicles gave us a hard time for seven days and about time. I taught him a lesson and then they learned but they cost us a whole week. No good insurance company.
1
D Pomic
An auto accident, claim, and repairs was a stressful process. But I am very satisfied with the results.
The Hanover people, from initial Claims taking, through Adjuster managing, and Appraiser estimating repairs were all Outstanding. Very professional, clear, considerate, and responsive handling my claim.
(Also, Mac’s Auto Body did a great job in their part of the process, repairs estimate and execution.)
5
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