Theodora Korte American Family Insurance Reviews, Rate, Services, Address

Terry and her team are excellent at assisting with quotes and starting my life and renters policy. Her team are willing and able to assist with any questions or concerns in a timely matter. I highly recommend her for any of your insurance needs.

I was hit on March 2 2022 , and moment I called Theodora’s office, and spoke with her staffer Ed , everything concerning my accident was handled promptly, courteous, and efficiently..
From the office staff to claims people at corporate, I was treated exceptionally…
Everything went so smoothly and I have been reimbursed for everything already and already in my replacement vehicle.
Been with AM Family since 2093 and first time had a major claim and I have nothing but PRAISE for how I was treated and claim handled.

It has been a little over a year since my car accident when I was rear ended by the drunk driver, and only now I can calmly write a review. Theodora was a good agent while I was married to my now ex-husband who gave her a lot of business, but as soon as we separated, my car insurance and home insurance was too small for her to provide a fair service during the time when my minor child and I needed it the most. My car accident happened on Wednesday and I was starting a new job on Monday. Also I had to take my daughter to school every day, which I stated in my conversation with the agent and her representatives. I had no clue I will be treated so badly just because I had no connection with her biggest customer anymore. Follow the money, someone once said. Here are the exact facts of what happened after my accident in the following bullet points:
– my agent, herein Theodora, didn’t arrange towing my damaged car, neither arranged the rental car;
– she stated that the claim should be filed with the opposite insurance agency;
– agency had 2 business days prior to a weekend to make arrangements and I’ve got a reply that “now it’s Saturday and we can’t help you. Do you work 7 days a week”,- she asked. I replied that I worked on Saturdays and Sundays for years and I valued my customers;
– unprofessional agent – calling the person advocating for me “whoever you are” over the phone;
– I had to talk to 5 different reps in her office, and I still had to call the toll free number where representatives were helpful;
– after all of the above, I cancelled my home insurance with them over the phone, but even that wasn’t done correctly, I still received billing for it. Hypocrisy, double standards and just not humane behavior, that’s what I’ve got after years of giving business to this particular agency!

Terry is the best agent! Helped us save money on our insurance.
I would not use anyone else.

Terry is a fantastic agent who really cares about her clients. She always takes the time to go the extra mile.