TWFG Lisa Knight Insurance Reviews, Rate, Services, Address

Lisa Knight is the least professional insurance agent I have ever had the misfortune of meeting. She is extremely rude and both lied to and threatened me. I feel terrible for Dawn, who was friendly and tried to be helpful.

If you are considering this agent, run. You will save yourself a lot of time and likely a lot of money as well.

If I could select no stars, I would. I see that I’m not the ONLY one that received HORRIBLE customers service from this business. Lisa Knight doesn’t have any problems throwing her title around as an “owner”. She feels that because she is a “owner “ she can say and treat CUSTOMERS how she sees fit. She had the audacity to tell that, “ Just like a customer can fire me as their agent, I can do the same as an agent.” She continued her threats by verbalizing she will cancel my policies, so I better start shopping elsewhere. I told her she couldn’t do that without my consent and then she disconnected the call. I called back asking Amanda for corporate/BBB and she told me to hold on she was getting the number. Lisa came back on the phone, yelling again, verbalizing she is corporate and the owner and to go shopping for coverage. Immediately after, she hung up the phone. Not to mention, she throw her worker, Dawn, under the bus. Furthermore, after I told her how to pronounce my name correctly, she deliberately continued to pronounce it incorrectly. She is extremely disrespectful and needs to get a grip. I’m more than sure she had more comments but many probably didn’t take the time to fill out a complaint. I’m here to tell you Lisa, you can NOT cancel my policies without MY WRITTEN consent. It’s AGAINST the LAW. I pray that the Lord has mercy on you.

Seem like nice folks who want to help, however, when I reached out to change my policy, I have yet to receive details on new coverage or a quote ( & never will) & I’ve spoken with Dawn, Amanda, & Lisa Knight herself – who as of today 10.28.21 told me “it’s not their fault”. I have personally called and left over 6 voicemails.

Lisa Knight told me in July that my agent was out on maternity leave and then that Knight herself had Covid, and now it’s well we got behind because of the hurricane.
I understand because we are all incredibly busy, which is why I was using their insurance broker service until today when Lisa Knight, owner of the company, told me it wasn’t her fault and she “didn’t like the sound of my attitude” (after four months of waiting to change my policy through them).

Unfortunately, I cannot recommend this company.

Mrs Lisa is amazing to work with! Had the pleasure of doing business with her and it was a pleasure!

I am a mortgage lender and would recommend this company to anyone. Jacob Duhon is such a pleasure to work with and he is prompt and courteous. They also have some of the lowest rates in town with low deductibles. A+ company.